When you manually enter a ticket into MS Ticket Entry a pop up is displayed telling you that it is a duplicate.
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| Company | Croell, Inc. |
| Job Title / Role | Financial Analyst |
| I need it... | 12 months |
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We are experiencing the same issue as other users mentioned: invoices generated with the same tickets multiple times but the import only had the ticket once.
The tickets have different MSTrans assigned, but duplicating the ticket number at random, one instance it duplicated 30+ times.
This makes sense but we have also had invoices generated with the same tickets twice but the import only had the ticket once. How can that happen???
I will add that the criteria should also include whether a duplicate ticket number is voided. If a ticket number is a duplicate but is marked void then that would not be a collision.
I would say if the ���Ticket #��� and the ���From Loc��� are the same, then point it out as a potential duplicate. We have a couple dozen locations, so while we try to keep separate ticket number ranges at all of them, duplications do happen. Adding the ���From Loc��� would limit the potential false alarms.
What should be the criteria that you would view as the minimum to point out potential duplicate "collisions"? Just ticket number? Or maybe something more?
This would be a very helpful feature for our company - we currently import a very large number of tickets into MS Ticket Entry, and this would prevent a lot of headaches for us.
This is a much needed feature.