There are provisions in place on the agreement directly that prevent users from modifying pricing on an active agreement.
Prior to selecting an agreement and hitting the 'create renewals' button on the SM Agreement Renewal form, a user can manually update any price they want on an active agreement line and save the transaction. The other fields (service site/call type/center/division, etc. are all locked down but users can bypass the requirements for a quote and update a price directly and this should not be permitted.
Please repair!
Company | Troy Life & Fire Safety Ltd. |
Job Title / Role | Implementation Project Lead |
I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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Hello - this too was repaired. Please mark as done. Thanks :-)