When an issue arises that is business critical - as in not being able to upload change orders - there should be a path to escalate. There is also NO WAY at this time to reach management level when we are unhappy with the customer service we are receiving.
Tracey Gerdeman
| Company | TurnKey Network Solutions |
| Job Title / Role | Vice President, Operations |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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Support requests can be initiated from within Vista. Escalations should be raised directly with Support.
Understand your frustration - will pass along to Support