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Dispatch Board Notifier Contents should be editable

When "Notify" is selected on a work order on the SM Dispatch Board, the language in the notifier email is very confusing for our SM Technicians.  This should be an editable notifier in the Workflow module. 

  • Elizabeth Lopez
  • Jan 9 2017
  • Likely but not yet planned
SM - Service Management
Company Joseph J. Albanese, Inc.
Job Title / Role Business Application Specialist
I need it... 6 months
  • Attach files
  • Sherry Jackson commented
    October 28, 2022 20:06

    Need to be able to modify the content and include either Vista crystal or SSRS report as an attachment (with a variety of format types i.e. excel or pdf). Also need to be able to include standard files to be attached.


    Should also be able to add anyone to the CC or BCC line of the email.

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  • Guest commented
    April 10, 2018 22:20

    And maybe attach a file to the email. My company has a right to dig document that will be attached to a work order and would like for it to be attached to the Technician Notifier.

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