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The SM dispatch board only will use the email address from HR Resource Master/PR Employees. Since the client puts the employee's personal email in that field, the Dispatch board is sending to that email address

Dispatch board uses the email address from the HR Resources Master / PR Employee, which is the employees' personal email address for this client.

• Andrew Karr
• Mar 9 2017
• In Review

Vista Apps / SM - Service Management

Company	Baker Roofing
Job Title / Role	SM Mgr/IT Mgr
I need it...	Yesterday...Come on already

• Comments (3)
• Votes (22)

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• 
  Robin Angemi commented

  April 02, 2018 16:10

  We have the same problem and it is preventing our Service and Maintenance department from wanting to use the Dispatch Board.  Has anyone created a good workaround?

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• 
  Elizabeth Hughes commented

  November 14, 2017 19:38

  We have the same issue.  We need to have an alternative email from their Payroll account.  You would think this should be set up in the SM Technicians area.

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• 
  Andrew Karr commented

  August 08, 2017 14:29

  Customer has said that it would be best to have two email addresses at the HR/PR employee level.  One for personal email and another for work.  The dispatch board would use the work email address.

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