We are running into the following issues with the SM Call Handler:
If more than one user is adding a new customer by using the + sign at the same time, each will grab the same number.
The first one that saves "gets" the customer number. The second user gets a "customer already exists" error and their form is cleared.
Note that this also happens for new sites and work orders from the call handler.
Thanks in advance for your help with this issue.
Brian
| Company | Dave Jones Inc. |
| Job Title / Role | IT Manager |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.