Payroll Timecard Entry batches are different from other batches, as they do not post directly to the GL (Payroll posts to the GL via the Ledger Update). There are certain combinations of data on timecard lines that will sometimes cause a batch to get stuck - for example, posting a reimbursement on an SM Work Order that is tied to a Job, and the Job Phase does not have the proper JC Cost Code - that the user could fix, if only they could unstuck the batch and open the batch in Timecard Entry.
I would expect Viewpoint to set a limit on how many times a user could reset a batch to Open, before forcing the call to Support to open the batch.
Darrell Robinson
| Company | MTech Mechanical |
| Job Title / Role | Payroll/GL Accountant |
| I need it... | Yesterday...Come on already |
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Gary,
Here was a situation in which the batch went into Status 4. Employee was set up for Salary Auto Earnings, but then charged time to SM Work Orders. PR Run Auto Earnings threw this error; could not delete the WO Work Completed lines.
I contacted Viewpoint and had Crystal set the batch back to Open. Then I removed the deleted lines - and took him off of Auto Earnings, as he was not supposed to be on it for this week and going forward.
Would have been quicker/easier if I was able to set the batch back to Open myself.
Responding to Gary's comment: He is correct, the described scenario is picked up in the validation. I need to better describe the wish to be able to open a stuck batch. Would like to leave this here as a placeholder, for when the situation happens again, so that I can better describe it.
This scenario should be detected during batch validation prior to posting - giving users an opportunity to correct the problem themselves w/o having to make a Support call to reset/restart the batch