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Have Viewpoint show error instead of FREEZE if a Crystal Report file (.rdl) is open in the editor AND someone tries to run it within Viewpoint

I'm not sure where this error originates, but having the Vista client completely freeze is a bad user experience.

I stumbled into this in SM Invoice [Preview] If the 'Custom Report' specified is currently open in the Crystal Reports Editor, and I hit the [Preview] button to pull and view the report.

I think users would appreciate an error message along the lines of "Error accessing report file. Perhaps it open in an editor?" instead of the entire Viewpoint Client freezing.

  • Nathan Sutherland
  • Apr 19 2019
RP - Report Admin
  • Attach files
  • Mick Whelan commented
    September 11, 2019 20:15

    Not sure what behavior you're seeing.   I've always gotten an error message when I have a report open in Crystal and then try to run it in Vista.  Granted, the error is fairly worthless but cryptic enough that my users can't make any sense of it and contact me anyway.  I've attached a screenshot of the error I get.

    Annotation 2019...
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