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SM Invoice Preview - Recipients Tab -> Entered info is lost

When in SM Invoice Preview, and you want to change a WO from "print" to "Email" and Deliver it as such, putting data in the 'Recipients' tab only works for that one Work Order. As soon as you hit 'Deliver', the email is sent and the info in 'Recipients' gets RELOADED, losing the data you entered.

This is very frustrating. I recommend a trigger on that table to update the proper SM Service Site, and AR Customer. Perhaps an alert when the row is saved, asking something like "Would you like to make your changes the defaults for this Customer and Site?"

Just erasing the data that a user entered, without warning, is a horrible user experience.

  • Nathan Sutherland
  • Sep 2 2020
Company Cutting Edge Plumbing & Mechanical
Job Title / Role Developer
I need it... Yesterday...Come on already
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Dear Viewpoint Suggestion Box contributor;

We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs. Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.

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