Submit Your Suggestions for Vista

Ideaspace topics with the most votes have been moved into the Suggestion Box. If there is a topic missing, please re-enter. Our product team reviews the Suggestion Box items regularly and will provide updates as to status and incorporation into upcoming releases.

Service Management - Dispatch to more than one contact/tech on a single trip

Multiple trips can be created for multiple technicians, but there isn't a way to automatically dispatch to multiple technicians or to dispatch to more than one technician on a single trip. We use subcontractors to do some of the work and multiple techs may be required for the job. Currently, we have set up the subs as a PR Employee so they can be listed as a tech, but we can only add one email address to the contact. We need a way to include multiple techs or contacts on a single work order.

  • James Fencil
  • Oct 12 2022
Company Morgan-Keller Construction
Job Title / Role Application Support Analyst
I need it... 3 months
  • Attach files

Dear Viewpoint Suggestion Box contributor;

We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs. Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.

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