Currently you can only "drag" a call from one position to another on the dispatch board once it's been moved to a technician. Users are asking for the ability to auto-sort the calls by oldest to newest, and newest to oldest.
Guest
| Company | ABM Franchising Group |
| Job Title / Role | Application Support Specialist |
| I need it... | 6 months |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.