We need more visibility when taking a call in the SM Call Handler of the notes located on the SM Customer and SM Service Site files. It would be nice to have a hover like on the SM Work Order.
Frank Koszak
| Company | ABM Franchising Group |
| Job Title / Role | Application Specialist |
| I need it... | 3 months |
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For now I've dropped to large NOTE fields into the call handler that populate automatically, and are only "good" at the time of the service call. This goes against BEST PRACTICES in so many ways...
+1000! This is akin to the "Check Engine" light showing up on your car dashboard.