This would prevent a system down scenario. Currently, we can install service packs for newer major versions; e.g. 22.2.2 on 21.1
This causes a system down and the fix is to uninstall service pack, revert version in the database, run application server installer, and reinstall service pack.
This can be prevented if the service pack install would check the version of remoteservice.exe and error if that version is not compatible.
Curtis Samuels
| Company | Viewpoint |
| Job Title / Role | Support |
| I need it... | 3 months |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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