Description of Problem
Quote from the customer:
"When user changes password by going to Options-Change Password, the user must log out in order to continue working Good afternoon, this is related to case 1190222, issue 64715 - users, when prompted to change their password, after going to Options - Change Password, then must log out and back in to Viewpoint. We are questioning why this is necessary? All other programs that we are prompted to reset out password, we can continue working, why only in Viewpoint, must we log out in order for things to work again?"
System Version & Test Data
6.13
Steps To Reproduce
Create a new SQL user in Vista
Log in as that new user
Click on Options>Change Password
change the password.
After changing the password try a task in Vista, like importing
Current Results
You'll get the following error:
Login failed for user 'XXXXXXX'
Expected Results
You should be able to continue working until you log out.
Workaround
Log out and log back in with the new password.
Copy Employees : Set to 'VCS Dev Systems'
Andrew Karr
| Company | Kinsley Construction |
| Job Title / Role | IT Mgr |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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After further evaluation, the risk associated w/implementing this change is too high.
There was a large effort to support Crystal reports over Viewpoint Remote Link (VRL), as well as a request from many of our customers to support a set of SoX requirements around controlling access to Vista accounts in a shared computing environment. In addition, there are a number of other aspects to this that are tied to the way that our application performs authentication - I cannot share those specific details on a public forum. As such, please contact me directly for more information.
There is a possible way for us to not force a logout after password change, and I have created an effort to look into this. However, based on the complexity, there are no guarantees here - we'll do our best.