Sometimes we run across additional information that DIRECTLY relates to an issue which was created, but we have no way to add this information to the 'Issue' in clearview without opening a new support case.
It would be nice if we had a way to add notes to the issue, even if the note/comment had to pass by the owner of the issue before being posted to the issue.
Nathan Sutherland
| Company | Cutting Edge Plumbing |
| Job Title / Role | Developer |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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The new support.viewpoint.com system supports comments to cases, even closed cases. This is much better, thank you!