When requesting support on Clearview website you can add attachments to better help the support personnel who get assigned to your case. However after attaching files to the Clearview case you can not open those attachments. Viewpoint support can view the attachments.
It would be helpful if the customer who submitted the case to Clearview could also open the attachments they included on their support case. For example when reviewing the case with Viewpoint support I can not look at and view/review what I have attached (i.e. screen shot, reports, etc...).
Guest
| Company | MarTech |
| Job Title / Role | I.T. & Tech Services Manager |
| I need it... | 12 months |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
this is not a Vista issue; forwarded to ClearView team.