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Ability for users to view attachments submitted on Clearview cases

When requesting support on Clearview website you can add attachments to better help the support personnel who get assigned to your case. However after attaching files to the Clearview case you can not open those attachments. Viewpoint support can view the attachments.

It would be helpful if the customer who submitted the case to Clearview could also open the attachments they included on their support case. For example when reviewing the case with Viewpoint support I can not look at and view/review what I have attached (i.e. screen shot, reports, etc...).

  • Guest
  • Sep 28 2016
  • Not Applicable
Vista Apps / Other - Miscellaneous
Company MarTech
Job Title / Role I.T. & Tech Services Manager
I need it... 12 months
  • Attach files
  • Admin
    Greg Sikes commented
    August 29, 2017 21:33

    this is not a Vista issue; forwarded to ClearView team.

    Attachments Open full size

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