Have the ability to create an alert that pops up in Call Handler every time a customer with an alert is brought up in Call Handler.
Guest
| Company | ACI Northwest, Inc. |
| Job Title / Role | GM |
| I need it... | 3 months |
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Or at least SHOW INFO about the alert when they hover over at the top of the screen? Perhaps a user or company-wide ability to set a flag for "Show popup box on this alert" for each possible alert? That way companies could control WHICH alert is important enough to block workflow....