Call backs can be costly to a service business, and or point to another issue such as a faulty piece of equipment and/or more training for technician. Having the ability to track this and look for trends is beneficial for a service company. This should be in SM Call handler as a customer may refer to "called last week" when talking to the dispatcher taking a call but also be transferred to the SM Work Order.
liz heisel
| Company | ABM |
| Job Title / Role | Dir. Support and Implementation |
| I need it... | 6 months |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
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