It would be helpful to be notified if an direct deposit email with attachment does not reach the intended employee
Company | Mascaro Construction Co |
Job Title / Role | Accounting Coordinator |
I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
© 2023 Trimble Inc. All Rights Reserved. Viewpoint®, Vista™, Spectrum®, ProContractor™, Jobpac Connect™, Viewpoint Team™, Viewpoint Analytics™, Viewpoint Field View™, Viewpoint Estimating™, Viewpoint For Projects™, Viewpoint HR Management™, Viewpoint Field Management™, Viewpoint Financial Controls™, Vista Field Service™, Spectrum Service Tech™, ViewpointOne™, ProjectSight® and Trimble Construction One™ are trademarks or registered trademarks of Trimble Inc. or its affiliates in the United States and other countries. Other names and brands may be claimed as the property of others.
We are using VA Message Archive to research cause of error sending the email, but Payroll Dept only remembers to go look when an employee complains they didn't get their pay stub. It would be nice for them to be proactively notified when pay notification errors start to occur. In almost every case the error occurs because Viewpoint changed the SMTP server IP address again. The reactive solution is to whitelist a new IP address. Viewpoint communication of IP address changes could be a proactive solution.
There's 2 things in the system now that can be used to accomplish this.
Viewpoint Administration > Programs > VA Message Archive shows the emails sent via PR Direct Deposit Print. Errors regarding sending the email to the email server would appear here.
The Pay Stub Notify screen has an option to set a From email address. You can set that to an email you monitor for any error messages sent back from the email server .