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45 Vote

Restrict who open, close, and reoped Work Orders

I would like the ability to control which users close and reopen work orders.  Because we track WIP in SM and it's important for closed WO's to stay closed so WIP reported stays in the correct period. We need the ability to have this controlled by one or two people at most.

• Kerry Fisher
• Jul 18 2019
• In Review

SM - Service Management

Company	Network Management Group
Job Title / Role	Network Administrator
I need it...	Yesterday...Come on already

• Comments (3)
• Votes (45)

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• 
  Sharon Simpson commented

  11 Dec 21:42

  Great suggestion @Tingting Lui!!

  but also...VA Form Security allows a Viewpoint Administrator to assign or deny permissions to the SM Work Order Close AND the SM Work Order Reopen form. This is standard functionality that has always existed :)

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• 
  Tingting Liu commented

  April 28, 2023 18:59

  a little history tab would work just like PM Pending change orders, it shows who and when the status changed

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• 
  Tracey Petersen commented

  July 31, 2020 20:08

  Also add who completed and closed the work order on the work order!

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